1. How does the app's stone recognition technology work?

With our app's advanced recognition technology, you can simply take a picture of any stone and it will instantly identify its name, type and unique characteristics.

  1. What is the "Stones by zodiac sign" section?

Our app has a special section that matches stones according to your zodiac sign, allowing you to discover the perfect stones that match your personality traits.

  1. How do I use the virtual assistant?

If you need expert advice or want to learn more about the world of stones, our virtual assistant is at your service! Ask any question, ask for recommendations, or learn interesting facts about different types of stones. Our knowledgeable assistant will provide you with detailed information and help you on your way to learning about stones.

  1. How do I create wishlists and keep track of my goals?

Create wishlists in the app and keep track of the stones you'd like to get. Set goals, make progress, and share your progress with friends to stay motivated in your quest for the perfect stone collection!

  1. How can I level up and unlock new features?

As you explore and interact with the app, you level up and unlock exciting new features. From exclusive gem quizzes to secret gemstone guides, there's always something new to discover so your love of stones continues to grow!

  1. Does the app support rare and exotic stones?

Our app has an extensive database that includes both common and rare exotic stones. We are constantly working on expanding our collection so that you can explore and discover new amazing stones.

  1. How does the app ensure recognition accuracy?

The app uses sophisticated artificial intelligence and machine learning algorithms to analyze photos and identify stones. We also collaborate with experts in geology and mineralogy to ensure high recognition accuracy and reliability.

  1. Can the app be used for educational purposes?

Absolutely, our app can be a great tool for teaching and learning geology, mineralogy and crystallography. It is suitable for both students and teachers who want to expand their knowledge of rocks and minerals.

  1. What should I do if the app cannot recognize the stone?

If the app is unable to recognize a stone, we recommend trying to take a photo of it in a different light or from a different angle. You can also ask our virtual assistant for help or use the in-app expert opinion request feature.

  1. How can I find out more about stones found in my region?

Our app has a region search function that allows you to research stones typical of your area. You can also share information with other app users interested in the geology of your region.

  1. Can I contribute my own notes about rocks in the app?

Yes, you can add personalized notes to each rock in your collection. This can be useful for recording personal observations, finding spots, or additional information you would like to keep.

  1. Can I use the app without internet access?

Some features of the app, such as stone recognition and access to the virtual assistant, require an internet connection. However, you can view stones and notes already saved in your collection without the internet.

  1. How is the app updated with new stone data?

We regularly update the app's database with new stone types and relevant information. Updates happen automatically when the app is connected to the internet so that you always have access to the latest and most accurate data.

  1. What data does the app collect?

The app may collect information about the photos you take of stones, the location of your finds, and your use of the app to improve recognition and provide relevant content. We have a strict privacy policy and do not share your personal information with third parties without your consent.

  1. What does an app subscription include?

Subscription provides access to all premium features of the app, including an expanded gem database, unlimited recognition requests, exclusive educational content, and no ads. Subscribers also receive priority support from the app team.

  1. Can I cancel my subscription?

You can cancel your subscription at any time through your in-app account settings or in the app store. Please note that canceling your subscription will stop auto-renewal, but an already paid subscription period will remain active until it expires.

  1. Are users' anonymity preserved when using the app?

We value your privacy and anonymity. All data collected by the app is used solely to improve the service and provide a personalized experience. Users' personal data is not disclosed to third parties without explicit consent.

  1. How is data security ensured in the app?

We use state-of-the-art encryption and data protection methods to keep your personal information and gemstone data safe. Regular security updates help protect the app from unauthorized access and data loss.

  1. How do I contact app support?

If you have any questions or suggestions, you can contact our support team by  :

Our E-mail : info@crystal-scanner.com

Our website : https://crystal-scanner.com/

We strive to respond to all inquiries as soon as possible.